About Carter & George Carter & George is one of the UK's leading physiotherapy and sports medicine groups co-founded by professional rugby player Jamie George and physiotherapist Rhys Carter. With clinics across the UK, we provide world-class care to thousands of patients every month through a team of highly skilled clinicians and dedicated support team.
Our mission is to make high-quality physiotherapy and health education more accessible, while maintaining a people-first culture that values trust, empathy, and growth. Our Accounts Team plays a vital role in supporting this mission ensuring the smooth running of all financial operations across our 17 (and growing) clinics.
The Role We are looking for a detail-oriented Accounts Executive (Insurance & Credit Control) to join our expanding Accounts Team. You will work remotely (offshore) as part of a close-knit finance function, focusing on billing insurance companies, reconciling received payments, and supporting credit control activities. You'll be supported and managed by senior members of the team, with clear processes and training provided. This role is ideal for someone who enjoys accuracy, consistency, and working collaboratively within a high-performing business.
Key Responsibilities
- Prepare and submit invoices to private medical insurance companies in line with billing schedules and policy requirements.
- Reconcile received payments against invoices and ensure accurate allocation in the accounting system.
- Follow up on overdue balances and assist with credit control to maintain healthy cash flow.
- Communicate with insurers and internal teams to resolve billing queries promptly and professionally.
- Support with weekly and monthly financial reporting, maintaining accurate records and documentation.
- Assist senior finance team members with ad-hoc tasks related to audits, reporting, and systems updates. About You
- Previous experience in accounts, billing, or finance role (ideally within healthcare, insurance, or service industries).
- Strong understanding of reconciliation, invoicing, and credit control processes.
- High attention to detail and ability to work to deadlines with minimal supervision.
- Excellent written and verbal communication skills, with fluent English.
- Proficiency in Excel or Google Sheets; experience with accounting software is a plus.
- A proactive, positive, and reliable team player.
Requirements
Requirements:
- Experience: Minimum 1 year of experience in an invoicing, reconciliation, or payments role within the medical/healthcare sector is mandatory.
- Accuracy & Volume: Must demonstrate keen attention to detail to handle high-volume, low-value transactions accurately.
- Speed: Proven ability to work efficiently and meet strict deadlines, such as processing approximately 100 third-party invoices daily with a 24-hour SLA.
- Core Skills: Strong foundation in invoicing, payment reconciliation in patient management systems, and general finance operations.
- Working Hours: Willingness to work UK business hours (Monday to Friday), ensuring a minimum of 3-4 hours of daily overlap with the UK team.
- Communication: Personable and confident skills required for patient interaction, especially regarding collections and debt management.
Desirable & Logistics
- Collections Background: Experience in credit control, collections, or debt recovery is highly beneficial.
- Software: Familiarity with any Patient Management Software (PMS) or healthcare billing platforms (like Healthcode) is a plus.
