Date posted:January 7, 2026
Pay:30,000.00 - 45,000.00 per month
Job description:
Next Staffing Groupis a premier offshore staffing partner dedicated to connecting high-performing professionals with leading organizations worldwide. We specialize in building dedicated remote teams that drive operational excellence, specializing in mid-level and back-office functions across finance, marketing, IT, executive and administrative support. Unlike traditional outsourcing, we focus on a collaborative model that blends rigorous recruitment with comprehensive support, ensuring our team members are empowered to thrive in a global environment. At Next Staffing Group, we don't just fill roleswe foster long-term partnerships that help businesses scale smarter and help talent reach their full potential.
Our client is ahair care product manufacturing and distribution company.
Job Title: Accounts Receivable (AR) Collections Specialist
Department: Finance / Accounting
Reports To: Accounts Receivable Manager
Work Schedule: Full-time (aligned to U.S. business hours, 8:00 AM - 5:00 PM Eastern Standard Time)
Job Summary:
The Accounts Receivable Collections Specialist is responsible for managing customer accounts, following up on overdue balances, and ensuring timely payment according to agreed payment terms. This role focuses on outbound collections, customer communication, and accurate documentation of collection activity. The position supports the AR team by helping reduce past-due balances and maintain healthy customer accounts.
Key Responsibilities
- Collections & Customer Follow-Up
- Contact customers via email and phone to collect overdue invoices
- Follow established collection schedules and escalation timelines
- Communicate professionally and clearly with customers regarding payment status
- Request payment dates and confirm commitments to pay
- Escalate unresolved or high-risk accounts to the AR Manager
- Account Management
- Review assigned customer accounts daily
- Monitor aging reports and prioritize past-due balances
- Ensure payments are applied correctly or flagged for review
- Identify recurring payment issues and trends
- Documentation & Reporting
- Accurately document all collection activity in the system
- Maintain clear notes on customer conversations, disputes, and payment promises
- Update account statuses based on customer responses
- Provide regular status updates to the AR Manager
- Dispute & Issue Support
- Identify disputed invoices and route them to the appropriate internal team
- Follow up on open disputes to ensure timely resolution
- Assist with statement reviews and account reconciliations as needed
- Process Adherence
- Follow all AR policies, procedures, and internal controls
- Meet daily, weekly, and monthly collection targets
- Maintain confidentiality and data accuracy at all times
Required Qualifications
- 13 years of Accounts Receivable or Collections experience
- Strong written and verbal English communication skills
- Experience working with aging reports and customer balances
- Comfortable making outbound calls and sending follow-up emails
- Strong attention to detail and organization
- Ability to follow defined processes and deadlines
Preferred Qualifications
- Experience supporting U.S.-based customers
- Experience working remotely or with offshore teams
- Familiarity with ERP or accounting systems (SAP, NetSuite, Oracle, or similar)
- Basic Excel skills (filters, sorting, simple formulas)
Performance Expectations
- Meet or exceed assigned collection goals
- Maintain accurate and timely documentation
- Demonstrate professionalism in all customer interactions
- Escalate issues promptly and appropriately
- Consistently follow AR procedures and timelines
Remote Work Environment Fit
- Noise-free environment
- Stable Internet connection25 Mbps to 50 Mbps(Fiber connection)+ backup Internet connection (Prepaid Wi-Fi modem or mobile hotspot)
- Laptop or PC with processorIntel Core i5 (11th Gen or newer)orAMD Ryzen 5 (5000 Series or newer) and storage of at least 8GB RAM + 256 GB SSD
- Headset with microphone
- Camera for virtual meetings
- Open to using time tracking & productivity tool like Time Doctor
Key Skills
- Professional communication
- Time management
- Customer service mindset
- Problem identification
- Attention to detail
Benefits
- Exposure to the U.S. Market:Work directly with ourU.S.-based client, gaining valuable cross-cultural business experience and improving your professional English skills by collaborating with international teams.
- Highly Competitive Weekly Compensation:Enjoy the peace of mind of receivingcompetitive pay delivered reliably on a weekly basis, providing consistent cash flow and financial stability.
- Independent Contractor Flexibility:This is anindependent contractor (self-employed) opportunity.
- Generous Paid Time Off (PTO):Receive a minimum of10 multipurpose Paid Time Off (PTO) daysper year. This single bank is for you to use flexibly forallneeds, including vacation, local holidays, or sick leave.
