Appointment Setter

Company Description

High Falls | Sotheby's International Realty offers a luxury real estate experience at every price point. As western New York's premier real estate broker, we aim to make every real estate journey, whether buying or selling, a luxurious one. Our experienced team is dedicated to providing exceptional service throughout the entire process.

Role Description

As our remote Appointment Setter, you will be the key link between our luxury brand and potential clients, setting the stage for their real estate journey. Your primary focus will be nurturing and following up with warm and cold leads from our proprietary database and website registries.

Your responsibilities will include:

• Relationship-Focused Follow-Up: Proactively contact leads (property owners, investors, potential clients) via phone, email, and other channels. Your goal is to build trust and guide prospects toward a consultation.
• Pipeline Management: Set up meetings and consultations for our real estate agents. Track all lead interactions and progress meticulously in our CRM (BoomTown) to ensure a smooth transition to the sales team.
• Market Insight: Stay informed on local market conditions and active listings to confidently educate and guide prospects during the introductory phase.
• Seamless Coordination: Schedule appointments, confirm showings, and manage calendar logistics efficiently, ensuring a smooth experience for both agents and clients.
• Skill Development: Participate in specialized training and role-playing designed to continuously sharpen your communication, persuasion, and emotional intelligence.

Qualifications

• Exceptional English Skills: C1/C2 English writing and speaking skills are a non-negotiable must.
• Experience in Client Contact: 1+ years of professional experience in a high-volume call environment, such as customer service, lead generation, retention, or sales follow-up. Experience with direct cold outreach is a plus.
• Tech-Savvy: Comfortable with CRM and prospecting tools. Proficiency in calendar management and standard office applications.
• Independent & Reliable: A true problem-solver who is highly adaptable and capable of working independently in a remote setting.
• Highly Organized: Ability to manage a high volume of lead follow-ups and maintain an organized pipeline of appointments.

Required Home Office Setup

• A quiet home office with a dedicated desk and professional office chair.
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space.
• A high-quality headset and a smartphone.
• Access to a backup place of work and a secondary backup internet option (e.g., mobile hotspot) in case of power or internet failure.

What We Offer

• Competitive Compensation Package: $800 - $1,200+ per month (Base salary plus uncapped commission opportunities).
• Career Growth: Significant growth opportunities within a globally recognized luxury brand.
• Schedule: 40 hours per week, EST timezone.

Ready to Join Us

Send your resume in English to [Confidential Information] with the subject line Appointment Setter Position.