Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Manage software requests in ITSM Tool (ServiceNow, BMC Remedy/Others) utilizing software catalog and software request management processes Provide monthly reports, number of requests with potential recommendations for improvement Manage SaaS Portals, software metering and license re-harvesting Support software procurement Ensure data from Software Scanning tools is in sync with CMDB data Update Tier 3 Publisher data and monitor software usage for in-scope publishers, in SAM Tool (ServiceNow/Flexera/SNOW/Others). Add Knowledge Base articles and best practices for software requests within the ITSM Tool to enhance end users experience Analyze current process and work on implementing process improvements for better outcomes SAM lifecycle knowledge Knowledge on SAM activities/Operational things like SW compliance, Audit, ELP, SW Reconciliation etc. Knowledge on various types of licenses and their various metrics. License Optimization ServiceNow ticketing tool knowledge for software requests. End to end SaaS portal management for various publishers. Knowledge and understanding of license procurement and its management. Visibility on procurement tools like Ariba/i-proc can be added advantage. Software Licenses Harvesting. Better knowledge of excel for SAM reporting. Better understanding of SCCM and it's use in SAM. Experience in using SAM toolsets (ServiceNow SAM Pro, Flexera, Snow Software) Good communication skills.. Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.