Job Description
The Application Support is responsible for providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications. They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.
Minimum Qualifications
Duties and Responsibilities
- Prepares and generates reports and statistics for live services upon request
- Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.
- Other job-related activities that may be assigned from time to time.
- Main Skills for the role - SQL, Ticket Handling, Troubleshooting problems, Incident Handling, and SLA Agreement (Minimum 2 years)
- Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.
- Initiates functional testing for critical services as part of monitoring.
- Corrects errors if any and modifies the existing software
- Upgrade interfaces by updating the hardware for better performance of the system.
- Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.
- Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution
- Acknowledge all business and customer requests and concerns and provide results in a timely manner
- Supports monthly backup and clean-up of logs
