JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Product Specialist

Position Overview

Join our specialised Product Specialist team as a Product Specialist focused on enterprise application management and user enablement. This role offers the opportunity to serve as a Subject Matter Expert (SME) for critical business applications while providing comprehensive functional and application support to a growing user base of 200+ professionals across the United States. You'll be instrumental in application rollouts, ongoing support operations, and ensuring seamless user experiences with enterprise document management and workflow systems. As part of JLL, the leading commercial real estate organisation globally, you'll be supporting our Capital Markets and Valuations team, recognised as best-in-class within the industry.

About This Opportunity

We're expanding our Product Specialist capabilities to accommodate growing business needs and the implementation of critical enterprise applications. This position requires someone who can bridge the gap between functional expertise and application requirements, serving as the primary point of contact for product support while managing complex business processes in cloud infrastructure.

Key Responsibilities

Product Support

Serve as Subject Matter Expert and primary contact for enterprise business applications
Provide comprehensive functional and application support for products hosted on cloud infrastructure
Lead application rollouts and implementations, ensuring smooth user adoption
Troubleshoot user access issues, workflow problems, and application functionality errors
Configure and maintain workflows, templates, user permissions, and product functionality

Functional Operations Support

Manage product configurations and administration in cloud environments
Monitor system performance, resource utilization, and generate business usage reports
Coordinate with vendors for escalated issues and represent the organization in vendor meetings
Implement and maintain backup and disaster recovery procedures

User Support & Training

Serve as primary contact for user support requests across US time zones
Create and maintain functional documentation and user guides
Conduct user training sessions and knowledge transfer for regional teams
Collaborate with business teams and IT for system integrations and support initiatives
Support business continuity planning for critical applications

Required Qualifications

Education & Experience

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
4-5 years of experience in product support, functional support, or application administration
Proven experience serving as SME for enterprise business applications
Experience with application rollouts and implementation projects

Functional & Application Skills

Experience managing business applications in cloud environments
Experience with enterprise ticketing systems (ServiceNow, SalesForce, etc.)
Proficiency in functional workflows and business processes
Strong troubleshooting and analytical problem-solving abilities

Professional Skills

Excellent communication and customer service capabilities
Ability to support users across multiple US time zones
Experience coordinating with vendors and managing stakeholder relationships
Strong documentation and training delivery skills

Preferred Qualifications

Knowledge of SQL and database management
ITIL framework familiarity
Cloud platform certifications (AWS, Azure, etc.)
Experience in vendor relationship management
Advanced stakeholder management and leadership capabilities
Experience with phased rollouts and change management methodologies

What We Offer

Opportunity to work with cutting-edge enterprise applications and cloud technologies
Role as product subject matter expert with significant autonomy and responsibility
Exposure to large-scale application implementations and user support operations
Collaboration with cross-functional teams and external vendor partners
Professional development opportunities in cloud technologies and enterprise application management

Position Details

This is a full-time position supporting users across US time zones. The role involves both strategic planning for application implementations and hands-on functional and application support, making it ideal for someone who enjoys variety and product challenges while building expertise in enterprise application ecosystems.

Work Schedule:

Standard US business hours with flexibility to support users across multiple US time zones
Follow US holiday calendar for time off and operational planning

The successful candidate will play a critical role in our growing Product Specialist operations, with opportunities for professional growth as our application portfolio and user base continue to expand.

Location:

Remote -Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.

Application Support Specialist