Job Description
This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Qualifications
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members to troubleshoot software problems, providing solutions, and ensuring the smooth operation of applications. You will also have the opportunity to contribute to discussions aimed at improving system performance and user experience, making your role vital to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Analyze and document software issues to facilitate effective resolution.- Collaborate with cross-functional teams to enhance system functionality.- Provide training and support to end-users to improve their experience.- Monitor system performance and implement necessary adjustments.- Stay updated with industry trends and best practices to enhance service delivery. Professional & Technical Skills: - Required Skill: Expert proficiency in Kinaxis.- Strong understanding of software troubleshooting methodologies.- Experience with system monitoring tools and techniques.- Ability to analyze complex data sets to identify trends and issues.- Familiarity with application performance management tools. Additional Information: - The candidate should have minimum 2 years of experience in Kinaxis.- This position is based at our Manila office. Minimum 2 year(s) of experience is required]]>
