Application Support Engineer

Executive Search Firm Monroe Consulting Group Philippines is recruiting on behalf of a company that operates in the life sciences, clinical research, and healthcare services industry, particularly within the Clinical Research Organization (CRO) and Clinical Services Organization (CSO) space.

The role offers mainly remote working setup with night shift work schedule.

Key Job Responsibilities:

• Provide day-to-day production support for business-critical applications built on the .NET platform and SQL Server.
• Monitor application health, investigate production issues, and ensure timely resolution within defined SLA timelines.
• Analyze incidents, troubleshoot application failures, identify root causes, and implement corrective and preventive actions.
• Support debugging of .NET applications, including APIs, web applications, background jobs, and scheduled services.
• Write and execute SQL queries, stored procedures, and data validation scripts to investigate issues, correct data, and support business operations.
• Perform detailed analysis of production defects, data discrepancies, performance issues, and system behavior across application and database layers.
• Develop small utility/console applications in .NET to support data fixes, bulk processing, automation, and operational tasks when needed.
• Work closely with development, QA, infrastructure, and business teams to triage incidents and coordinate issue resolution.
• Review application logs, exception traces, SQL errors, and monitoring alerts to identify problem patterns and resolution steps.
• Document issue analysis, root cause findings, workaround steps, and permanent fixes for knowledge sharing and future reference.
• Participate in problem management by identifying recurring issues and recommending long-term improvements.
• Assist in performance analysis of applications and SQL queries to improve stability and efficiency.
• Maintain strong communication with stakeholders by providing timely updates on incidents, impact, resolution progress, and closure details.
• Ensure production support activities follow change management, incident management, and release management processes.
• Create and maintain support documentation, runbooks, SOPs, and troubleshooting guides.
• Support data-related activities such as data correction, validation, reconciliation, and report verification in SQL Server.
• Contribute to continuous improvement by identifying opportunities for automation, monitoring enhancement, and support process optimization.
• Be available for critical issue support, release support, and on-call or after-hours support when required.
• Investigate failures using Azure diagnostic logs, transaction traces, dependency tracking, and performance metrics to identify the source of issues.
• Analyze and troubleshoot React-based UI issues, including API integration problems, page behavior issues, console errors, and frontend data-binding problems.

Key Job Qualifications:

• Minimum 5+ years of professional experience in technical development roles
• Strong experience in C# / .NET / .NET Core
• Good working knowledge of React
• Good hands-on experience with SQL Server
• Experience in production support, incident handling, and root cause analysis
• Ability to write complex SQL queries, troubleshoot stored procedures, and analyze data issues
• Experience creating console applications / utilities for support and automation tasks
• Familiarity with logs, debugging, batch jobs, APIs, and troubleshooting across application and database layers
• Good analytical, problem-solving, and communication skills