Problem Management, Integrations, Rest Apis, Webrtc, Splunk, Monitoring Tools, Oauth, PowerShell, Datadog, Python, routing strategies, VoIP, telephony protocols, CRM, SIP, architect flows, Rca, Genesys Cloud API Explorer, Genesys Cloud dashboards, ITIL Foundation certification, scripting automation, API troubleshooting, CAPA documentation, Genesys Cloud, ticketing APIs, digital channels

.NET, C#, Azure, Uat, CICD Pipelines

docusign , Servicenow, Identity Access Management, Apis, Adobe Sign, Single Sign-On, Identity IQ