Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and diagnosing issues across various components of essential business systems. This role requires a proactive approach to identifying root causes and implementing effective solutions to maintain system stability and performance. The position demands continuous collaboration with different teams to ensure seamless operations and timely resolution of challenges that impact business continuity. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to prioritize and address system issues efficiently. - Mentor and guide team members to enhance their technical capabilities and problem-solving skills. - Monitor system health and proactively identify potential risks to prevent disruptions. Professional & Technical Skills: - Required Skill: Expert proficiency in DevOps. - Strong knowledge of continuous integration and continuous deployment pipelines. - Experience with infrastructure as code and automation tools to streamline operations. - Familiarity with containerization technologies and orchestration platforms. - Ability to troubleshoot complex system issues and optimize performance. - Proficient in monitoring and logging tools to ensure system reliability. Additional Information: - The candidate should have minimum 5 years of experience in DevOps. - This position is based at our Manila office. Minimum 5 year(s) of experience is required