Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves continuous monitoring, diagnosing problems, and ensuring smooth operation of software applications. You will interact with different teams to maintain system stability and contribute to improving service quality through proactive problem-solving and detailed analysis. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure timely resolution of incidents and service requests. - Facilitate knowledge sharing and mentoring within the team to enhance overall expertise. - Monitor system performance and recommend improvements to optimize operational efficiency. Professional & Technical Skills: - Required Skill: Expert proficiency in Database Administration. - Strong understanding of database architecture, performance tuning, and backup and recovery techniques. - Experience with database security management and compliance standards. - Proficient in writing and optimizing complex queries and stored procedures. - Familiarity with database monitoring tools and automation scripts to maintain system health. - Ability to troubleshoot and resolve database-related issues in a timely manner. Additional Information: - The candidate should have minimum 3 years of experience in Database Administration. - This position is based at our Manila office. Minimum 3 year(s) of experience is required