Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves continuously monitoring system performance, collaborating with different teams to ensure smooth operations, and proactively identifying potential challenges to maintain system reliability and efficiency. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to enhance system stability and performance. - Document findings and solutions to support knowledge sharing within the team. - Assist in the development and implementation of process improvements to optimize support workflows. Professional & Technical Skills: - Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement. - Additional Good To Have Skills: Experience with Developer Ecosystem. - Strong analytical skills to diagnose and troubleshoot complex system issues. - Ability to work with various software tools and platforms to support system integration. - Excellent communication skills to effectively collaborate with technical and non-technical stakeholders. - Familiarity with monitoring and alerting tools to ensure timely detection of system anomalies. Additional Information: - The candidate should have minimum 1 year of experience in Platform Partner Ecosystem Enablement. - This position is based at our Manila office. Minimum 1 year(s) of experience is required