Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and diagnosing issues across various critical business systems to ensure smooth operations. This role requires attentiveness and a proactive approach to identify root causes and collaborate with different teams to resolve challenges efficiently, contributing to the overall stability and performance of the software environment. Roles & Responsibilities: - Expected to build Knowledge and support the team. - Participate in Problem Solving discussions. - Collaborate with cross-functional teams to share insights and improve system reliability. - Document findings and solutions to enhance team knowledge base and future troubleshooting. - Assist in monitoring system performance and identifying potential areas for improvement. - Contribute to continuous learning initiatives to stay updated with evolving technologies. - Support the implementation of best practices to optimize system support processes. Professional & Technical Skills: - Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement. - Additional Good To Have Skills: Experience with Developer Ecosystem. - Strong analytical skills to effectively diagnose and resolve complex system issues. - Ability to work collaboratively within diverse teams to achieve common goals. - Familiarity with software lifecycle and support methodologies. - Excellent communication skills to clearly convey technical information. Additional Information: - The candidate should have less than 1 year of experience in Platform Partner Ecosystem Enablement. - This position is based at our Manila office. Minimum less than 1 year(s) of experience is required