Job Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members to troubleshoot software problems, providing solutions, and ensuring the smooth operation of various components. You will also have the opportunity to contribute to discussions aimed at improving system performance and user experience, making your role vital to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and solutions to enhance team knowledge. - Engage with stakeholders to gather requirements and feedback for system improvements. - Monitor system performance and proactively identify areas for enhancement. - Provide training and support to team members and end-users as needed. Professional & Technical Skills: - Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement. - Additional Good To Have Skills: Experience with Software Product & Platform Interface & API Engineering, Korean Language. - Strong understanding of software development life cycle and methodologies. - Experience in troubleshooting and resolving software issues effectively. - Familiarity with system integration and data flow management. - Ability to communicate technical concepts clearly to non-technical stakeholders. Additional Information: - The candidate should have minimum 1 year of experience in Platform Partner Ecosystem Enablement. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
