Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering effective solutions to maintain system stability and performance. Collaboration with team members and stakeholders is a key part of the daily routine to ensure seamless operations and continuous improvement. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to understand system requirements and troubleshoot issues. - Document findings and solutions clearly to support knowledge sharing within the team. - Monitor system performance and proactively identify potential areas of improvement. - Assist in the implementation of updates and patches to enhance system functionality. - Support end-users by providing timely and effective technical assistance. Professional & Technical Skills: - Required Skill: Expert proficiency in UKG Pro Workforce Management. - Strong analytical skills to diagnose and resolve complex software issues. - Ability to work with various system components and understand their interactions. - Excellent communication skills to effectively collaborate with team members and stakeholders. - Experience in maintaining and supporting enterprise-level workforce management solutions. - Familiarity with troubleshooting tools and techniques to ensure system reliability. Additional Information: - The candidate should have minimum 1 year of experience in UKG Pro Workforce Management. - This position is based at our Manila office. Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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