We are currently seeking an
Application Support Associate specializing in
Yardi software/end user support to join our JLL Software and Technology Solutions
Customer Experience team.
About JLL Software And Technology Solutions –
JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people, and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.
Our offerings focus on the following: CRE Technology, Business Intelligence, Utilization, Workplace Experience and Mobility, and Smart Buildings and Workplaces.
Location: Manila, Philippines (remote)
Work Schedule: UK Business Hours
Work Arrangement: Remote with occasional flexibility for business needs
What This Job Involves
As an
Application Support Lead at JLL, you will be responsible for
User Administration
- Configure/update/termination of users
- Semiannual audit of users
End User/System Support
- Support for end user inquiries or issues in our software applications
- Escalation of support tickets (when applicable) to engineering, management or software vendor
- Detailed review, analysis, description of end user issues when escalating
- Support the implementation of new modules and periodic system upgrades
- Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
- Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
- Follow up on all negative CSAT responses to understand concern and implement corrective measures
Data Configuration
- Configure new (or remove) assignments in the Yardi system
- Add / remove custom tables as business requirements dictate
- Test new modules and periodic system upgrades
- Understand data integration flow from / to Yardi and other JLL applications to solve end user issues
Support Business Reporting Requirements
- Create and configure custom account trees/charts of accounts
- Provide support for our annual SOC I and/or II audits with outside auditors
- Create and configure custom reports
- Troubleshoot end user report issues
- Coordinate with other teams when applicable
Support JLL Application software
- Yardi Voyager 7s
- Yardi Retail Manager
- Yardi Advanced Budget and Forecast Manager
- Yardi Multi Family
- InvoiceER
- Qlicksense
- Proactis
- Other applications as required by our global team
Sound like the job you're looking for Before you apply it's also worth knowing what we're looking for:
Qualifications
- A bachelor's degree from an accredited institution
- 5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
- Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
- Experience in financial software platforms, ERP systems, or previous work in finance/accounting
- Fluency in English (speaking / writing) REQUIRED
- Sound knowledge of Microsoft products suite, including Word, Excel, Outlook
Nice to have
- Finance or Accounting degree is a plus
- Real Estate Software and/or Real Estate Industry experience preferred
- Fluency in French (speaking / writing) is a plus
Additional Information
- Remote position
- Individuals must be self-starter, organized and able to work with minimal supervision
- Ability to work effectively in a team-orientated environment
- We're seeking a self-motivated professional who thrives working independently while also valuing collaboration within our close-knit team environment. The ideal candidate appreciates both autonomy and mutual support, contributing to a culture where team members actively help one another succeed.
What You Can Expect From Us
We succeed together—across the desk and around the globe and believe the best inspires the best, so we invest in supporting each other, learning together, and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.
Apply today!
