Application Support Analyst

REASONS TO JOIN US

• Hybrid work
• Dayshift
• Work-life Balance
• Empowering work environment and culture
• Competitive salary and benefits
• Supportive and collaborative teams across functions

ABOUT US

Steadfast Group was founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

ABOUT THE ROLE

The Application Support Analyst role will ensure Steadfast Shared Services delivers a high level of customer service to users of Finance systems.

Working as a Finance Application support representative for Steadfast gives you the opportunity to engage with Finance stakeholders as well as with Finance systems vendors (internal & external) and other stakeholders.

This role is ideal for someone who has worked in the financial services industry and is looking for the next challenge in their career, or someone new to the industry but with a passion to learn.

Your day will see you taking inbound emails, calls, and tickets from Finance users where you will spend time engaging with them and getting to understand their needs. Some of the calls will involve assisting users with accessing Finance systems, training the users on navigating the systems, as well as raising any issues to the system vendor if needed.

You will also be required to assist in the development and maintenance of support documentation, procedures, and guides; as well as perform various administrative duties.

PRIMARY RESPONSIBILITIES:

Provide exceptional customer service experience whilst providing Level 1 support to our users.

Escalate issues internally to Level 2 support with appropriate investigation clearly identified on the ticket.

Escalate issues externally to the relevant parties.

Maintain professional relationships with Finance stakeholders and System vendors.

Be proactive in your own learning of Finance Systems.

Assist in the development and maintenance of help desk documentation.

Perform various administrative duties.

UNIQUE QUALITIES REQUIRED FOR THIS POSITION

The ability to explain complex ideas to those with limited IT and systems knowledge.

A customer-service oriented with a problem-solving attitude.

Multitasking and time-management skills, with the ability to prioritize tasks.

Ability to work as part of a team and autonomously, when needed.

Existing Financial services knowledge or a passion to learn.

Previous experience working on Concur and SAP ByD is a plus.

WHAT TO EXPECT

We offer you exciting benefits to support you in your professional and personal journey:

• Flexible work arrangements to help you balance work and personal responsibilities.
• Career development opportunities through technical and leadership programs.
• Life, disability, and travel insurance, plus access to other discounted insurance options.
• A competitive compensation and benefits package.
• A vibrant, collegiate, inclusive culture that celebrates you.

We want to learn more about you, so click the link to apply.

You may also email [Confidential Information].