Application Support Analyst
- Posted 13 days ago
- Be among the first 10 applicants
Job Description
We are looking for a Production Support Analyst to support critical banking applications in the Trade Finance and Supply Chain space.
Responsibilities
- Resolve production incidents escalated from L1 within SLA, and escalate to L3 with full diagnostics
- Troubleshoot using application logs, SQL, interface flows and batch outputs
- Raise and track problem tickets for recurring issues
- Monitor application health, queues and scheduled jobs, and rerun failed jobs per runbook
- Handle service requests and pre-approved data fixes under Change Management
- Maintain runbooks and knowledge articles, and flag repetitive tasks for automation
- Support releases with post-deployment checks, user sanity testing and migration validation
- Participate in shift rotation and on-call cover
- Share support insights with project and L3 teams, and contribute to service reviews
Requirements
- 3 to 5 years in application or production support, ideally in banking or financial services
- Trade Finance, Supply Chain Finance or E-Invoicing knowledge preferred
- Unix/Linux, shell scripting, and strong SQL
- Autosys, Crontab or Quartz
- ITIL, ServiceNow, JIRA and SharePoint
- SWIFT, ISO 20022, XML or EDIFACT message tracing
- Basic understanding of REST APIs, microservices, SSL/TLS, and certificates
- Clear communication across countries and teams, and composure during incidents
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