Job Description

A global financial institution is seeking a Level 3 Application Support Analyst to support production applications across Front, Middle, and Back Office functions within the Supply Chain Finance domain. This role acts as the technical bridge between Level 2 support and development teams, driving incident resolution, root cause analysis, and problem management in a high-availability banking environment.

Responsibilities:

Support Level 2 teams in identifying root causes of production issues and proposing workaround, interim, or permanent fixes
Collaborate with business analysts, technical support, and development teams to complete RCA and fix proposals
Work with product owners and stakeholders to prioritize problem tickets and scope releases
Analyze incident/service request patterns to implement permanent solutions and reduce recurrence
Identify opportunities to automate repetitive manual tasks
Monitor application performance and coordinate with Level 2 teams on optimization efforts
Support production releases and go-live activities, including user sanity checks, sign-off, and post-go-live monitoring
Perform complex data fixes requiring manual intervention, following formal Change Management processes
Ensure strict adherence to organizational policies and compliance standards
Contribute to technical design reviews and support solution design for new business requirements

Qualifications/Requirements:

Graduate degree in IT, Computer Science, or related field
Up to 10 years of total IT experience, with 4-5+ years specifically in IT Support Analyst roles prior experience as a developer, technical designer, or similar technical role is a plus
Strong functional and business analysis skills, with the ability to bridge business/operations and IT
Functional experience in Supply Chain, Trade Finance, or Electronic Invoicing applications preferred
Familiarity with data formats/standards: XML, SWIFT, EDIFACT, ISO20022
Experience with functional solution design for large-scale web applications and microservices, including APIs and REST integrations
Understanding of security concepts: SSL/TLS, PKI, certificates, and authentication solutions
Hands-on experience with Unix/Linux, job schedulers (Crontab, Autosys, Quartz), and tools such as ServiceNow, SharePoint, and JIRA
Hands-on experience with RDBMS (Oracle), SQL/PL-SQL
Working experience in production support, incident analysis, and RCA documentation
Experience with Java/J2EE, middleware (WebSphere/WebLogic), Spring/Spring Boot, and front-end frameworks (Angular, Bootstrap)
Familiarity with Agile and Waterfall SDLC environments involving multiple stakeholders