Application Support Analyst

About us

Since 2012, Finstro has been rewriting the rules of B2B Trade Finance. We've served global businesses with over $1 billion in Trade Payments by providing a complete cashflow management platform.

From enabling seamless customer and supplier payments to delivering innovative credit-based solutions, we are the solution for businesses to pay and get paid on terms that suit them.

If you have energy, ambition, and want to work for a dynamic, rapidly growing FinTech business, this is your opportunity to tackle complex, interesting work and advance your career within our global team.

We're looking for an Application Support Analyst to join our team and play a key role in keeping our business applications running smoothly while delivering an outstanding experience for our users and clients.

As the link between business stakeholders and our Technology and Engineering teams, you'll investigate production issues, determine whether they require a bug fix or enhancement, support application releases, and help deliver practical, scalable solutions. You'll work closely with cross-functional teams to prioritise incidents, gather requirements, manage stakeholder expectations, and identify opportunities for continuous improvement.

What you'll do

• Provide first-line application support for internal users and external clients.
• Investigate and assess production issues, determining whether they require a bug fix or change request.
• Partner with Technology and Engineering teams to define, document, and deliver technical solutions.
• Coordinate application releases and support smooth deployments into production.
• Manage incidents according to SLAs, ensuring timely communication and resolution.
• Work closely with stakeholders to gather requirements, assess impacts, and gain agreement on proposed solutions.
• Maintain clear documentation for incidents, technical configurations, and resolutions.
• Identify opportunities to improve processes and application performance.
• Produce reports and dashboards to track issue status and support decision-making.
• Collaborate across teams to ensure business needs are translated into effective technical outcomes.

What you'll bring

• Bachelor's degree in IT, Computer Science, or a related field.
• 3–5 years experience in Application or Production Support.
• Strong analytical and problem-solving skills with the ability to understand technical solutions.
• Experience with Jira, ServiceNow, or similar ticketing tools.
• Knowledge of SQL, APIs, or basic scripting is an advantage.
• Experience in finance or payments is highly regarded.
• Familiarity with Agile methodologies such as Scrum or Kanban.
• Excellent communication and stakeholder management skills.
• Salesforce experience and reporting/dashboard creation skills are desirable.