Job Description:
- Provide technical support and troubleshooting for platform and application issues, ensuring timely resolution.
- Assist the customer providing guidance on best practices for utilizing platforms and applications effectively.
- Coordination of ticket resolution with internal, external and vendors teams.
- Escalation Management.
- Knowledge Management (Creation of knowledge articles and internal knowledge base maintenance).
- Continuous service improvement to reduce incidents and their impacts.
- Overall Tickets backlog management.
- Salesforce knowledge is a plus.
- Participate in 24X7 on-call rotations and provide after-hours support as needed.
- Excellent organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Fluency in English
- Structured and analytical problem-solving and solution-identifying in complex environments.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Ability to multi-task and use good business judgement.
- Eagerness to learn and adapt to new technologies and processes.
- Strong customer service orientation.
Location:
DGS Philippines - Makati City - RCBC Plaza
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
