MediMobile Application Support Analyst

Position Summary

The MediMobile Application Support Analyst provides operational and technical support for the MediMobile charge capture platform. This role is responsible for provider onboarding and offboarding, incident management, vendor coordination, interface support, queue management, and operational escalations that impact provider workflows, charge capture, and compliance.

Key Responsibilities

• Manage MediMobile incidents, service requests, vendor cases, and escalations through resolution.
• Coordinate provider and organization onboarding activities, including request submission, validation, and tracking.
• Research and maintain provider billing identifiers, facility assignments, privileges, and configuration details.
• Process provider removals, organization deactivations, and related offboarding tasks.
• Troubleshoot application, integration, document-routing, and workflow issues in collaboration with internal teams and vendors.
• Monitor and manage onboarding, offboarding, incident, and request queues to ensure timely completion.
• Maintain accurate ticket documentation, ownership details, and follow-up actions.
• Create and update procedures, knowledge articles, job aids, and training materials.

Required Qualifications

• Experience managing incidents, service requests, vendor cases, and operational support queues.
• Strong troubleshooting, documentation, data validation, and organizational skills.
• Ability to collaborate effectively with technical teams, business partners, vendors, and leadership.
• Proficiency with Microsoft Excel, Outlook, Teams, and reporting tools.
• Ability to prioritize urgent issues while maintaining day-to-day support responsibilities.

Preferred Qualifications

• Understanding of Revenue Cycle Management (RCM), including professional fee billing.
• Knowledge of healthcare application workflows, system integrations, and data flow processes.

Success Measures

• Accurate and timely completion of provider and organization onboarding/offboarding requests.
• Well-managed support queues with minimal aging or overdue items.
• Prompt resolution and clear ownership of incidents and escalations.
• Current and effective support documentation.
• Reduced operational disruptions, billing delays, and recurring support issues.