Application Engineer - Fleet & Payment

• Bachelor's degree in computer science, Engineering, Math, Statistics, or other relevant fields.

• At least 3-5+ years experience with technical and/or business knowledge in 2 or more areas e.g., card systems, payment systems, mobile app, testing and integration, business analysis, production support with good overarching understanding on retail site systems.

• Strong experience in managing project rollout/execution, preferably in digital payment solutions.

• Demonstrates ability in problem solving and critical thinking skills for framing, analysis, and synthesis of complex issues.

• Ability to tailor business processes to adapt to application functionality and processes.

• Strong stakeholder engagement; proactively collaborates with external and internal customers.

• Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of stakeholders across the org.

• Independent, organized, and multi-tasker. Ability to work effectively and proactively in a multi-functional setting.

• Results and detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.

• Able to provide out-of-hours support (on-call support and during month-end) when needed.

• Experience managing stakeholders, 3rd party support and vendors.

• Business Analyst Skills & Technical Depth

o Ability to understand strategic goals and objectives and key business processes and identify integration points.

o Demonstrated experience in developing, socializing, and vetting new business processes and working across multiple stakeholder groups.

o Ability to analyse data and recommend reports to aid in decision making, communicate trends, exceptions, and appropriate actions to audiences of all levels.

o Understanding of Service Level Agreements, Vendor Management, and Incident Management

o Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies.

o Experience with retail site system will be a bonus.

o Familiar with IRM/IRSM/SOX processes and related technical standards and controls is a plus.

o Ability to do low code, develop and understand programming languages is preferred.

• Communication Skills

o Ability to coordinate, create and deliver effective communications across a broad range of stakeholder groups; successfully adapts communications to audiences of all levels.

o Ability to work with multiple teams and influence/drive to deliver results.

• Leadership

o Highly motivated and self-starter

o Able to influence and inspire trust in others to follow and support.

o Willingness to take ownership and role-model a growth mindset.

Responsibilities:

• Works closely with Product Owner, Product team, and other cross functional teams during project and product launces and experiments within the payments area

• Provides 2nd level production support for Payment Gateway, Host Authorizer, Terminal Management & Switching and Card Management System by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance.

• Supports the software development lifecycle to enable payment solutions and card marketing initiatives in the Asia Pacific region.

• Deploys, configures, and supports rollout and optimization of internal payment systems, reporting tools and internal dashboards.

• Develops deep domain knowledge by understanding business processes.

• Elicits business requirements and translates business needs into fit-for-purpose actionable plans.

• Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus.

• Identifies areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues.

• Proactive communication and quick response to production issues and project work. Strong customer focus.

• Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance.

• Develops and maintains support documentation.

• Maintains IP Compliance on systems and software as appropriate.