Application Analyst

Eclaro Business Solutions Incorporated

Philippines

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Job Description

Role: Application Analyst
Job Description:
The Application Analyst is responsible for providing resolution to our customer issues that come in via phone call or email that cannot be resolved on the first pass.

Responsibilities:

Identifying Issue Trends: The Application Analyst is the first person to identify an issue once it's been validated as a true issue. They are responsible for troubleshooting if an issue is a reoccurring issue or an isolated issue.
Working interdepartmentally: Depending on the type of issue, the Application Analyst may need to work with EDI on file transmission, configuration consultants, Account Managers, to help resolve reported issues.
Problem Solving: The Application Analyst should be able to analyze issues accurately to creates a logical and effective course of action for issue resolution.
Communication: The Application Analyst should be able to effectively communicate root cause analysis to appropriate audience whether it be internally or with a client.

Experience and Skills:

Bachelor's Degree
Excellent multi-tasking skills required to carry out multiple cases at one time
Team player with strong analytical, problem solving, and communication skill
Great organizational skills and detail oriented

More Info

Job Type:

Permanent Job

Industry:

Recruitment /Staffing /RPO

Function:

Employment Type:

Full time

About Company

Eclaro Business Solutions IncorporatedJob Source: eclaroit.com

Eclaro is an IT & Business recruiting and staffing firm, headquartered in New York NY, with 3 offices in Metro Manila, providing highly qualified IT talent and business professionals for clients in the United States, Canada, Europe, Australia, New Zealand and South Africa.

Job ID: 150506405

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Last Updated: 30-06-2026 06:37:50 PM

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