Provides support throughout the order‑to‑billing process by generating quotations, entering order information into systems, and assisting with routine order management activities to ensure accurate and timely billing.
Key Responsibilities And Accountabilities
- Assists in the end-to-end order-to-billing process by preparing and entering order details, performing basic checks, and supporting billing monitoring activities.
- Provides first-level support for inquiries related to billing, processing credits, cancellations and basic compliance questions.
- Supports relationship-building with internal teams (Sales, Finance, Operations) by delivering consistent and timely service.
- Consistently meets average productivity targets on transactions daily with good accuracy levels and Zero Service cut-offs
- Displays strong process and system knowledge to independently resolve difficult requests and customer concerns
- Performs routine tasks in Salesforce and other internal systems, including updating order records, tracking pending items, and resolving straightforward contract or product setup queries.
- Assists in collecting customer documents such as contracts, order forms, and trial-related requirements.
- Handles simple and complex requests, products, systems and accounts with advanced knowledge of process and systems
- Displays proficiency and knowledge to manage complex requests and build better understanding of business, upstream and downstream processes
- Conducts simple pre-audit checks as part of order and billing validation.
Qualifications And Experience
- Entry-level experience in Order-to-Cash, customer support, or administrative roles preferred.
- Applies general knowledge of business, developed through education, to make informed judgements.
- Ability to work in a structured environment, follow defined processes, and learn systems quickly.
- Willing to be assigned in AMERS shift (7PM to 4AM MNL Time)
Career Stage:
Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
