- Prioritize and resolve operational issues reported by clients.
- Consult, guide and share product best-practices with clients.
- Train/impart technical knowledge to empower our Client Care and Client Resolution support team to resolve more complex issues without escalation.
- Use technical expertise blended with business acumen to solve complex problems and provide guidance to other team members
- Foster close partnership and collaboration with key external ecosystem stakeholders and internal groups such as Product, Technology and Client account teams to deliver growth objectives
- Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions
- Provide technical aptitude and expertise for Visa's products and services, adapt technical concepts to drive business outcomes. This includes developing knowledge of supporting technology, competitive technology, and in-house alternatives. Ability to translate technical concepts to non-technical users
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
- Bachelor's Degree in Computer Science or equivalent qualification
- 6+ years of experience in the payments industry supporting API's and ISO 8583 messaging
- Willingness to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities.
- Leadership qualities that embody the Visa Leadership Principles of leading courageously, being obsessed about customers, collaborating as One Visa and executing with excellence
- Strong communication skills, with the ability to engage clients and stakeholders effectively and concisely, influencing through impactful oral and written communications
- Ability to learn fast, work independently, make good decisions with limited information, and perform well under pressure
- Clear verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders
- Organized self-starter, result oriented, and a passion for scaling new products
