Analyst – Vendor Performance

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities

What this job involves

The Analyst - Vendor Performance provides structured analytical, coordination, and administrative support across the end-to-end Vendor Performance Management (VPM) cycle. This role enables S&P teams to execute rigorous supplier performance processes by managing data, platforms, communications, and reporting with accuracy and reliability.

Planning & Preparation

• Compile and validate annual vendor spend data to support scorecard list confirmation

• Prepare scope participant lists (suppliers and accounts) for review by onshore teams

• Coordinate resource (SCSC) scheduling and debrief logistics

• Support evaluator nomination processes including data collation and tracking

Launch & Communication

• Prepare pre-launch communication templates (collective and/or tailored) for internal and external distribution

• Distribute email notifications confirming annual Supplier Performance Management (SPM) cycle commencement

Scorecard Management

• Create and configure scorecards in Jaggaer per defined templates and evaluation criteria

• Monitor and follow up on evaluation completion status across assigned vendors and accounts

• Track scorecard completion and escalate delays to onshore lead

• Issue completed scorecards to suppliers and accounts, managing follow-up communications

• Identify and action incorrect scoring issues, reopening scorecards where required in line with approval protocols

Analysis & Reporting

• Extract and compile scorecard data from Jaggaer for quantitative and qualitative analysis

• Capture and structure key insights summaries for onshore review

• Prepare, coordinate, and format post-scorecard summaries for presentation to S&P Leadership

• Distribute annual SPM report notifications to relevant stakeholders

Supplier Performance Meetings (SPM)

• Coordinate exchange of SPM pack drafts between onshore leads and vendors ahead of SPM interactions

• Finalise SPM packs and presentation materials ahead of interactions

• Support hosting logistics for SPM interactions (scheduling, dial-in coordination, documentation)

• Capture key topics discussed during SPM interactions and distribute summaries to relevant accounts

Action Planning & Follow-up

• Collect and log Corrective Action Plans (CAPs) from vendors following SPM interactions

• Archive CAPs into Jaggaer with correct categorisation and linkage to vendor records

• Track all open CAPs through to closure, ensuring actions are completed by scheduled end dates and escalating overdue items

Recognition

• Provide coordination support for Supplier Awards processes, including data collation and nominee preparation

Data Handling Protocols

• Prohibited activities: sharing vendor performance data across clients without authorisation, communicating performance outcomes directly to vendors without onshore approval, or making commitments on scoring or remediation actions.

Performance objectives

The Analyst - Vendor Performance will be measured against the following key objectives:

• Achieve ≥95% on-time creation and issuance of scorecards within defined cycle timelines

• Maintain ≥90% scorecard completion rates through proactive follow-up and escalation

• Ensure ≥98% data accuracy in scorecard compilations, CAP records, and SPM summaries

• Deliver 100% of scheduled reports and SPM packs on time with complete and accurate information

• Archive 100% of CAPs into Jaggaer within 48-hour SLA of receipt

• Achieve ≥4.5/5 stakeholder satisfaction from onshore S&P teams on quality and responsiveness

• Maintain 100% compliance with data security protocols and platform usage standards

• Identify minimum 2 process improvements annually with measurable efficiency gains

Key skills

Technical Skills

• Advanced Excel proficiency (pivot tables, VLOOKUP, data analysis, charting)

• Procurement platform experience (Jaggaer and Aravo preferred)

• Data compilation, structuring, and quality management with high attention to detail

• Ability to produce clean, professional reporting outputs and presentation materials

Communication & Coordination

• Strong written English for vendor correspondence, stakeholder communications, and reporting

• Verbal English proficiency for team calls and onshore coordination

• Stakeholder management across multiple time zones

• Sound judgement on when to escalate issues to onshore leads

Organisational Skills

• Multi-workstream management across simultaneous SPM cycle phases

• Deadline management with proactive communication on risks

• Documentation discipline - organised file structures, version control, and Jaggaer data hygiene

• Ability to work independently in an offshore environment within structured guidance

Employee specification

Required Experience

• 2-4 years experience in procurement support, vendor management, supplier performance coordination, or a related analytical role

• Demonstrated experience managing structured data processes with high accuracy requirements

• Offshore/BPO experience with understanding of SLA-driven remote work environments (preferred)

• Experience with Jaggaer or equivalent e-procurement/vendor management platforms (preferred)

Educational Background

• Bachelor's degree in Business, Commerce, Supply Chain, Procurement, or related field

• Procurement or supplier management coursework demonstrating foundational knowledge (preferred)

Industry Knowledge

• Exposure to facility management or IFM services is advantageous but not mandatory

• Understanding of supplier performance management principles including scorecards, corrective action, and performance review cycles

Technical Requirements

• Proficiency in Microsoft Office Suite (Excel advanced, Word, PowerPoint, Outlook)

• Experience with e-procurement platforms or demonstrated ability to rapidly learn procurement technologies

• Database management fundamentals with understanding of data integrity principles

Professional Development

• Continuous learning mindset with willingness to develop procurement and vendor management expertise

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.