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Duties & responsibilities

What this job involves

The Analyst - Vendor Performance provides structured analytical, coordination, and administrative support across the end-to-end Vendor Performance Management (VPM) cycle. This role enables S&P teams to execute rigorous supplier performance processes by managing data, platforms, communications, and reporting with accuracy and reliability.

Planning & Preparation

Compile and validate annual vendor spend data to support scorecard list confirmation

Prepare scope participant lists (suppliers and accounts) for review by onshore teams

Coordinate resource (SCSC) scheduling and debrief logistics

Support evaluator nomination processes including data collation and tracking

Launch & Communication

Prepare pre-launch communication templates (collective and/or tailored) for internal and external distribution

Distribute email notifications confirming annual Supplier Performance Management (SPM) cycle commencement

Scorecard Management

Create and configure scorecards in Jaggaer per defined templates and evaluation criteria

Monitor and follow up on evaluation completion status across assigned vendors and accounts

Track scorecard completion and escalate delays to onshore lead

Issue completed scorecards to suppliers and accounts, managing follow-up communications

Identify and action incorrect scoring issues, reopening scorecards where required in line with approval protocols

Analysis & Reporting

Extract and compile scorecard data from Jaggaer for quantitative and qualitative analysis

Capture and structure key insights summaries for onshore review

Prepare, coordinate, and format post-scorecard summaries for presentation to S&P Leadership

Distribute annual SPM report notifications to relevant stakeholders

Supplier Performance Meetings (SPM)

Coordinate exchange of SPM pack drafts between onshore leads and vendors ahead of SPM interactions

Finalise SPM packs and presentation materials ahead of interactions

Support hosting logistics for SPM interactions (scheduling, dial-in coordination, documentation)

Capture key topics discussed during SPM interactions and distribute summaries to relevant accounts

Action Planning & Follow-up

Collect and log Corrective Action Plans (CAPs) from vendors following SPM interactions

Archive CAPs into Jaggaer with correct categorisation and linkage to vendor records

Track all open CAPs through to closure, ensuring actions are completed by scheduled end dates and escalating overdue items

Recognition

Provide coordination support for Supplier Awards processes, including data collation and nominee preparation

Data Handling Protocols

Prohibited activities: sharing vendor performance data across clients without authorisation, communicating performance outcomes directly to vendors without onshore approval, or making commitments on scoring or remediation actions.

Performance objectives

The Analyst - Vendor Performance will be measured against the following key objectives:

Achieve ≥95% on-time creation and issuance of scorecards within defined cycle timelines

Maintain ≥90% scorecard completion rates through proactive follow-up and escalation

Ensure ≥98% data accuracy in scorecard compilations, CAP records, and SPM summaries

Deliver 100% of scheduled reports and SPM packs on time with complete and accurate information

Archive 100% of CAPs into Jaggaer within 48-hour SLA of receipt

Achieve ≥4.5/5 stakeholder satisfaction from onshore S&P teams on quality and responsiveness

Maintain 100% compliance with data security protocols and platform usage standards

Identify minimum 2 process improvements annually with measurable efficiency gains

Key skills

Technical Skills

Advanced Excel proficiency (pivot tables, VLOOKUP, data analysis, charting)

Procurement platform experience (Jaggaer and Aravo preferred)

Data compilation, structuring, and quality management with high attention to detail

Ability to produce clean, professional reporting outputs and presentation materials

Communication & Coordination

Strong written English for vendor correspondence, stakeholder communications, and reporting

Verbal English proficiency for team calls and onshore coordination

Stakeholder management across multiple time zones

Sound judgement on when to escalate issues to onshore leads

Organisational Skills

Multi-workstream management across simultaneous SPM cycle phases

Deadline management with proactive communication on risks

Documentation discipline - organised file structures, version control, and Jaggaer data hygiene

Ability to work independently in an offshore environment within structured guidance

Employee specification

Required Experience

2-4 years experience in procurement support, vendor management, supplier performance coordination, or a related analytical role

Demonstrated experience managing structured data processes with high accuracy requirements

Offshore/BPO experience with understanding of SLA-driven remote work environments (preferred)

Experience with Jaggaer or equivalent e-procurement/vendor management platforms (preferred)

Educational Background

Bachelor's degree in Business, Commerce, Supply Chain, Procurement, or related field

Procurement or supplier management coursework demonstrating foundational knowledge (preferred)

Industry Knowledge

Exposure to facility management or IFM services is advantageous but not mandatory

Understanding of supplier performance management principles including scorecards, corrective action, and performance review cycles

Technical Requirements

Proficiency in Microsoft Office Suite (Excel advanced, Word, PowerPoint, Outlook)

Experience with e-procurement platforms or demonstrated ability to rapidly learn procurement technologies

Database management fundamentals with understanding of data integrity principles

Professional Development

Continuous learning mindset with willingness to develop procurement and vendor management expertise

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Apply today!

Location:

On-site -Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.

Analyst – Vendor Performance