Analyst, LOD1 Financial Crime Escalations
Join Zepz: Breaking Down Borders, Together
Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.
Who You'll Be Joining
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We're an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.
Our Core Commitments — What We Live By
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:
- Integrity: We always do the right thing. It's simple, but it's the foundation of everything we build for our customers and each other.
- Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
- Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.
Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performanceOur culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.
About the role:
- You will be responsible for the analytical functions involved with the daily monitoring of our customers activities ensuring compliance with regulations, company policies and procedures.
- You will monitor and review data to assess whether customer's behavior and their transactions warrant further review.
- You will identify potential high risk relationships and conduct checks for AML, Fraud, Screening, KYC, and Due Diligence.
Reporting to the Team Manager - LOD1 Financial Crime Escalations, you will:
- Monitor potential financial crime behavior
- Audit/Investigate/Analyze customer activities
- Conduct customer due diligence and enhanced due diligence work
- Escalate any suspicious activity/concerns to the appropriate team
- Conduct suspicious activity and reputational risk investigations as warranted
- Write narratives for suspicious activities and escalate to the appropriate 2nd line team for decision whether reportable or not
- Assist with any other Financial Crime related matters or special projects as identified and assigned by LOD1 Financial Crime management
- Carry out any other tasks as may be requested from time to time and/or specific assignments within Financial Crime Operations
What you bring to the table:
- Investigative and critical-thinking skills
- Strong analytical and organizational skills
- Excellent communication skills both verbal and written
- Adaptable to a fast-paced and changing environment
- Ability to manage tight processes, with accuracy and attention to detail
- Delivery-focused while maintaining a very high level of quality
- Highly disciplined person and self-motivated
- Inquisitive and collaborative/team-playing competencies
- Able to work on shifting schedule and on national holidays
- Able to render extra hours when needed
- Flexibility to work onsite
Core Requirements:
- Education: A Bachelor's degree
- Experience: 1+ years of experience in financial crime investigations, payments, or an international banking environment.
- Skills: Strong analytical, critical-thinking, and organizational skills. Familiarity with data analysis (Excel/spreadsheets, pivot tables, filters) and KYC/AML guidelines.
- Communication: Fluency in English (C1+ level), with the ability to summarize complex investigations clearly for management and regulators.
Bonus points if you have:
- Experience at working in Compliance, AML Regulations, and Fraud in an international banking or fintech/payments environment
- Knowledge of dealing with customer enhanced due diligence and screening, live transaction monitoring, post-transaction monitoring, and suspicious activity investigation
AI Literacy & Tools
As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:
- A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.
- Practical experience using AI tools in a professional context — whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.
- Strong AI literacy — an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.
- Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.
- Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team.
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.
Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.
Ready to Apply Let's Go.
