Elevate your career in the thriving eCommerce sector. We are seeking a highly analytical and detail-oriented Amazon Support Specialist to join our Operations Team. In this role, you will be the backbone of account health and operational excellence, ensuring a seamless experience for our portfolio of clients within the Amazon ecosystem.
If you are a strategic thinker with a mastery of Amazon Seller Central and a passion for problem-solving, we invite you to apply.
The Role
As an Amazon Support Specialist, you will manage account health activities and ticket resolutions in direct partnership with our Operations Team. You will serve as a technical expert, navigating complex policy guidelines and leveraging data to drive client success.
Key Responsibilities:
- Account Health Management: Proactively monitor Amazon Seller Central account health, identify root causes of policy violations, and manage documentation to ensure swift resolution.
- Listing Optimization: Create new product listings and complex variation structures strictly adhering to Amazon policy guidelines.
- Strategic Reporting: Pull data from Amazon Seller Central, Vendor Central, and proprietary systems to build, format, and maintain comprehensive reporting dashboards.
- Cross-Functional Collaboration: Partner with Operations Managers and Directors to provide status updates on tickets and operational hurdles.
- Issue Resolution: Take full ownership of operational issues, utilizing ticketing systems to track and resolve challenges effectively.
Qualifications
To be successful in this role, you must possess a blend of technical expertise and a proactive mindset.
Minimum Requirements:
- Amazon Expertise: Proven experience operating within Amazon Seller Central or Vendor Central.
- Analytical Proficiency: Intermediate to advanced Microsoft Excel skills (including Macros, Pivot Tables, and VLOOKUPs).
- Communication: Excellent written and verbal communication skills, with the ability to explain complex technical issues clearly.
- Technical Literacy: Proficient in Google Workspace, PowerPoint, and project management or ticketing systems.
- Experience: Previous experience in supply chain, inventory management, or planning is highly preferred.
- Competencies: Highly organized, detail-oriented, and a quick learner who thrives in a fast-paced environment.
Preferred Skills:
- A deep understanding of eCommerce best practices and current Amazon marketplace trends.
- Adaptability to frequent changes in the Amazon ecosystem.
