YOUR ROLE
This function has three main proposes:
- Support compliance to usage of operational systems and respective enhancements
- Support Station Process (including inherent policies and procedures) compliance and improvements
- Be the direct link between BL and end users
WHAT ARE YOU GOING TO DO
- Understand current levels if compliance to Operational System usage and enforce it by providing specific coaching and defining actions (together with the sites) to close existent gaps. Regular briefing on station process compliance to Cluster BL Leaders and have them enforce actions if required
- Understand current levels of compliance to Station Process (including inherent policies and procedures) and enforce it by providing specific coaching and defining actions (together with the sites) to close existent gaps
- Provide clarification to end users in regards to Station Process and Operational Systems, answering specific queries, sharing good practices and communicating changes and new developments. Provide specific training, based on the end users need (based on global training modules).
- Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create (or review) change request. Submit and discuss CR with the BL at Cluster and Global level (and eventually with IT). Follow up respective implementation.
- Identify improvement opportunities in the SP, assess changes proposed by the end users and create (or review) change request. Submit and discuss CR with the BL at Cluster and Global level. Follow up respective implementation.
- Responsible for UAT, help develop test scripts and provide pro-active feedback to the IT organization
- Create local WI-SP and System-upon approval of the CR / Exception from the Global Team or for the WI already defined as local in the SP, to explain how the specific tasks are to be perform by the end user. Support the creation of the global WIs, if required by the BL Global team
- On request, support Business Implementation / BD in regards to customer implementation, to evaluate specific process/system requirements
- Establish efficient two way communication between BL (Cluster and Global) and the end users- sharing the processes, news, training with the users and highlighting to BL the issues, risks, suggestions for improvement to the end users
WHAT ARE WE LOOKING FOR
- Must possess at least a Bachelor's Degree in Forwarding
- Supply Chain Training-be it specific theoretical and practical training or on the job training
- Minimum 5 years experience in operations (end user of SP and operational systems)- Air or Ocean or both, of which minimum 2 years with CEVA/2 years of OFS experience
- Very good knowledge of Air operations
- Excellent knowledge of specific Air processes and related tools
- Full understanding of Matrix OFS Functionalities on all modules
- Full understanding of other Operational Systems, e.g Navigator, One View, One Scan, EDI processing, etc.
- Proven coaching capabilities at desk level
- Good training skills
- Good knowledge of local laws and regulations, related to Air operations
- Leadership skills and ability to motivate and develop individuals and teams
- Good problem-solving skills
- Good communication skills in English
- Ability to explain technical topics to management as well as to users
- Profound ability to interpret and analyse documents and procedures
- Active listening
- Influencing skills
- Hands-on mentality
- Team spirit
- Being result oriented, highly motivated yet pragmatic
- Logical, structured thinking
- Instructional-ability to deliver training in engaging way
- Willingness to learn
WHAT DO WE HAVE TO OFFER
- HMO w/ 2 free dependents from day 1 of hiring
- Group Life Insurance
- Medical Reimbursement (includes eyeglasses)
- Service Incentive Leave + Sick Leave + Vacation Leave + Bereavement Leave
- Birthday token
- Annual Performance Reviews w/ a chance of a salary alignment
- Annual Company Performance Bonus
- Retirement Fund
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
