About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
The Advanced Program Manager (APM) is responsible for the successful implementation of programs for new or existing customers.
The Advanced Program Manager will serve as the single point of contact during the initiation, qualification, planning, execution, closing phases, and governance during BAU.
The Advanced Program Manager provides the end-to-end management for defined MPS programs. Below are the phases:
- Qualification / feasibility
- Planning / solution readiness
- GO Live
- Monitoring / Support
- Governance / Reporting
Existing programs are:
- Proactive Device Notifications
- Auto Config & Debrief Tool
- Predictive Services
- Service Dashboard
- Print As A Service
Education & Experience
- Bachelors Degree or equivalent
- PMP certification preferred
- 5+ years experience - preferred in application deployments
- Demonstrated experience in managing a project scope, budget, margin and resources
- Past experience working in a role responsible for managing a client relationship
Comptencies & Skills
General (transversal) competencies:
- Excellent oral and written communication skills
- Intermediate to Advanced skills using standard office productivity tools
- Successful candidates will have demonstrable experience working in a small team environment with a minimum of direct day-to-day direction
- Successful candidates with have a bachelor's degree in a technical field such as CS, EE, CIS, etc. or demonstrable experience
Professional competencies:
- Excellent Project Management, analytical, problem solving and process management skills in addition to technical attitude
- Computer Science or related field (required)
An ideal candidate will have the following technical experience (advantage):
- At least five years experience managing Microsoft Windows Server environments including Server 2008 and Server 2012
- At least five years experience with remote network configuration and monitoring of printer/MFP hardware
- At least five years experience working in a global/worldwide organization
- At least five years supporting a n-tier application in a global, operational environment
- Advanced networking skills (VPN, routing, proxy, firewalls, SNMP, NPAP) and knowledge with the TCP/IP protocol stack
