Administrative Assistant

Admin Assistant (Up to ₱40K | WFH / Hybrid for Cebu | FREE AI Certification)

Philippines | Work-from-Home (Hybrid at Cebu IT Park for Cebu-based team members) | 11:00 PM–8:00 AM PH Time | Monday–Friday

You own the operational side of employee benefits eligibility and enrollment processing for a U.S. insurance brokerage's employee benefits team — processing eligibility changes, submitting enrollments to carriers, running follow-ups to confirm updates land, and auditing carrier systems against invoices for accuracy. Your work follows established carrier submission workflows, eligibility standards, and audit cycles aligned with client and carrier expectations.

This is not a generalist admin role. You operate within carrier systems and internal enrollment workflows, coordinate directly with carriers and internal account teams, and are trusted to keep enrollment records accurate across high transaction volumes. Best suited for professionals who thrive on detail-heavy processing work, value accuracy in numeric and eligibility data, and prefer disciplined queue-based work over reactive task-switching.

You're Likely a Strong Fit If You Have

• 2+ years in insurance account support, benefits administration, eligibility processing, HR admin, or a comparable transactional role
• Working knowledge of employee benefits enrollment processes — additions, terminations, eligibility changes, and coverage updates
• Demonstrated attention to detail on data entry and system-to-invoice reconciliation
• Working proficiency in Microsoft Office (Excel, Outlook, Word) and comfort navigating multiple carrier or system portals
• Strong written and spoken English, with confidence following up with U.S. carriers and internal account teams
• Willingness to work a permanent night shift (11:00 PM–8:00 AM PH Time) aligned with U.S. business hours from a stable home-office setup; Cebu-based team members will follow a hybrid setup with partial onsite work at Cebu IT Park

Strong Signals

• Prior experience supporting a U.S.-based insurance brokerage, agency, or third-party benefits administrator
• Familiarity with employee benefits carriers — medical, dental, vision, life, and ancillary lines
• Experience with eligibility management systems, HRIS platforms, or benefits administration software
• Experience conducting audit or reconciliation work — comparing system data to carrier invoices
• Comfort using AI tools to accelerate data verification, submission tracking, and audit review

What You'll Own

Eligibility Processing & Enrollment Submission

You own the flow of eligibility changes and enrollments from receipt through carrier confirmation.

• Process eligibility changes — additions, terminations, and coverage updates
• Submit enrollments to carriers via email, fax, or carrier portals as required
• Enter data into specific carrier systems to add or terminate employees
• Verify submission accuracy against internal records before hand-off

Carrier Follow-Up & Audit

You verify every submission landed correctly and every invoice matches the enrollment record.

• Follow up with carriers to confirm eligibility updates were processed
• Audit carrier systems against carrier invoices for accuracy
• Identify and resolve discrepancies promptly
• Maintain audit documentation and records for internal review

Carrier Systems & Connection Coordination

You keep the data pipes between internal systems and carrier systems clean and current.

• Coordinate with internal systems teams and carriers to develop and maintain carrier connections
• Support system-to-system data flow and integrity across the enrollment lifecycle
• Escalate connection issues, data inconsistencies, or systemic errors
• Collaborate with account teams on complex enrollment scenarios or client-specific exceptions

About the Company

A U.S.-based independent insurance brokerage delivers business insurance, personal insurance, employee benefits, and financial services to clients across multiple industries nationwide. Known for decades of independent, employee-owned operation and high client retention, offshore team members supporting the employee benefits team work within defined enrollment workflows, established carrier submission standards, and structured audit cycles aligned with U.S. carrier requirements.

What This Role Gives You

Benefits of GoTeam

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 service incentive leave (SIL) days after your first work anniversary
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus + Opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click Apply

When you click Apply, you'll be taken to Multiplai Interview Room. Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own pace—no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with the next steps.

Go Beyond Employment: Build a Future-Proof Career

We're calling on 100,000 Filipino professionals to lead the AI revolution.

Get Your FREE AI Certification

Join Project 100K – AI Certification for the Philippines, powered by GoTeam.

Equip yourself with global-ready skills — 100% free.

Claim your spot now:Project 100K – AI Certification for the Philippines