Job Description
The primary purpose of this role is to support Supagas Branches, Customer Service and Corporate teams with all administrative duties with a special focus on keying orders
Role and Responsibilities
Key Accountabilities
Embody the Supagas Safety Vision Think SAFE, Work SAFE, Live SAFE and Safety Expectations within all facets of the site and role
Ensure a safe workplace for all staff, visitors and customers reporting all risks / hazards / incidents / near misses and accidents.
Actively participate and facilitate safety risk assessments including Ready for Start-up Review (RFSR), HAZOP, MOC, HAZID and Design reviews
Participate in the Emergency Response Plan (ERP) and help facilitate activities that are planned for the site.
Understand the Supagas Critical Risks, the Controls and Enablers as per the Critical Risk Handbook and how they pertain to your role.
Ensure all staff, visitors and contractors operate within Supagas safety rules including Permit To Work (PTW) requirements
Communication And Safety
Communicate and promote the Supagas philosophy of customer satisfaction through the Yes We Can value commitment.
Promote and encourage a Safety-First approach
Have a clear understanding of the Safety Management System and ensure that all personnel under the control of this position have been trained in its operation
Reporting all risks / hazards / incidents / near misses and accidents
Removing or modifying any unsafe processes or systems
Report any hazards or problems immediately to your Supervisor at all times
Administrative responsibilities
Key orders received accurately and timely - online orders, email / fax orders
Open new Customer accounts in Pronto and complete post account creation activities
Update GSA & BSA resigns information in Pronto
Ensure all additional location set up requests are actioned
Ensure all additional products set up requests are actioned
Ensure all change of details requests for address, phone etc are actioned
Take first order payment where required
Investigate and process manual adjustment requests
Balance batches for Branches in a timely manner
Pass on all customer requests to the appropriate departments and employees as necessary
Handle enquiries in a professional manner, ensure follow-through and finalize all enquiries
Liaise with Customer Service Manager / Supervisor on all unresolved and dissatisfied customer issues that need to be escalated if cannot be handled at the time
Ensure Customer retention where required via non-verbal communication
Consult with Manager to develop and implement plans for improving and achieving service to all internal and external customers.
Ensure all record keeping is correct and timely e.g. Customer notes etc.
Show initiative to constantly improve personal knowledge of all gases
Work in a team environment and work together and maximise the productivity of the team
Other tasks assigned by Manager as required from time to time
Customer and Stakeholder Collaboration
Ensure customer requests are addressed efficiently, working with internal stakeholders such as Operations, Sales, and Finance teams to resolve issues
