Job Description
Job Overview
The Learning and Development Analyst supports the effective delivery, monitoring, and evaluation of training and service excellence programs by managing learning data, training administration, and compliance tracking. The role ensures that clinical staff are equipped with the required competencies to meet regulatory requirements, operational standards, and service excellence expectations.
Duties And Responsibilities
1
. Onboarding: Facilitate New Employee Orientation
- Training Delivery: Facilitates training session either in-person or virtually to deliver the training content to participants
- Vendor Management: Coordination with External Vendors for Training Schedule
- Training Material Development: Assist in developing and updating of training module and programs
- Continuous Learning Support: Ensure full implementation of statutory training requirements and other client specific requirements.
- Training Evaluation: Assist in the evaluation and monitoring of the development and effectiveness of the training programs thru course assessment data analysis, evaluation feedback, etc.
- Training Coordination and Administration: Assist in facilitating end to end logistical functions during training and/or events, such as but not limited to preparation of training materials, venue sourcing, equipment facilitation, budget request, accommodation, and coordination with different leads for the list of participants, among others.
- Training Administration: Handles the training skills inventory; monitors and keeps track of training attendance, training records, training plan, certifications and training data requirements.
Qualifications
- Bachelor's degree in HR, Psychology, Business, Healthcare Management, or related field.
- 13 years experience in Learning & Development, Training, or Service Excellence, preferably in healthcare or service-oriented organizations.
- Knowledge of training needs analysis, learning plans, competency tracking, and training administration.
- Proficient in MS Office; experience with LMS is an advantage.
- Strong analytical, organizational, and reporting skills.
- Excellent communication and coordination skills with clinical and non-clinical stakeholders.
- Demonstrates a service excellence mindset, professionalism, and confidentiality.
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Pursuant to the Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and other issuances of the National Privacy Commission, the RelianceCare Inc., OR it's subsidiary or affiliate, such as ActiveOne Health, Inc., and Health Delivery Systems, Inc. (
also doing business under the name and style of Flexicare Benefit Solutions and Healthfirst Clinic),
whichever is applicable to this form, (It or the Company, for brevity) commits to protect and keep the confidentiality, integrity, and availability of all personal data provided. It will only use personal information to process job applications. Any questions regarding the Companys privacy notice shall be coursed through Its Data Protection Officer at the following and applicable email addresses: RCI - [Confidential Information], ActiveOne - [HIDDEN TEXT], or HDSI - [HIDDEN TEXT]
I have read and understood the above Notice and hereby give my consent to collect and process my personal data.*
Job Details
Role Level: Entry-Level Work Type: Full-Time Country: Philippines City: Mandaluyong National Capital Region Company Website: http://www.activeonehealth.com Job Function: Learning & Development Company Industry/
Sector: Wellness and Fitness Services
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About The Company
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