Discover your 100% YOU with MicroSourcing!
Position: Accounts Receivable Supervisor
Location: MoA, Two Ecom, Pasay
Work setup & shift: Hybrid | Dayshift
Why join Microsourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a
Accounts Receivable Supervisor, you will:
- Oversee the daily processing of AR entries, timely invoicing, and the collection of current and past-due accounts.
- Manage team resource allocation, including login monitoring and break schedules, to ensure consistent operational coverage.
- Coach agents and senior agents on monthly KPIs to ensure all individual and team targets are met.
- Categorize impaired accounts and manage the documentation process for bad debt write-off requests.
- Handle complex escalations and coordinate with National/Area AR Managers and Financial Controllers for resolution.
- Lead weekly team meetings and participate in fortnightly AR reviews with the Australian Finance team to address challenges.
- Oversee the preparation and distribution of the Monday AR Dashboard, ensuring all property data is accurate and updated.
- Manage accounts payable tasks related to AR, such as the timely payment of OTA commissions.
What You Need
Non-negotiables
- Minimum of 5 years of professional experience in Accounts Receivable or Finance Operations, preferably within the hospitality industry.
- Proven leadership experience in a BPO or shared services environment, managing teams of at least 10-15 members.
- Advanced proficiency in financial reporting and the ability to interpret complex AR aging data.
- Exceptional English communication skills for professional engagement with Australian Hotel Managers and Head Office.
- Strong conflict-resolution skills to foster harmonious relationships between properties and central offices.
Preferred Skills/expertise
- Prior experience with Australian accounting standards and property management systems (PMS).
- Demonstrated ability to implement process improvements that reduce DSO (Days Sales Outstanding) and bad debt.
- Knowledge of health and safety regulations and experience managing incident reporting protocols.
- Ability to work autonomously while maintaining high responsiveness to the Australian working time zone.
- Strong organizational skills to manage high-volume transactions and shifting priorities simultaneously.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply 
