Role Overview
We're looking for a detail-oriented and proactive Accounts Receivable Specialist to own the full AR cycle, ensure timely collections, and maintain accurate customer account records. This role plays a key part in cash flow management and requires hands-on experience with NetSuite as the primary ERP system.
Key Responsibilities
- Manage the full accounts receivable lifecycle, including invoicing, cash application, credits, and collections
- Create and process customer invoices accurately and on schedule in NetSuite
- Apply customer payments (ACH, wire, checks, credit cards) and reconcile discrepancies
- Monitor aging reports and proactively follow up on overdue balances
- Investigate and resolve billing issues, short pays, deductions, and chargebacks
- Maintain accurate customer account records and credit limits
- Partner cross-functionally with Sales, Customer Service, and Operations to resolve AR issues
- Prepare AR reports and metrics for finance leadership
- Support month-end close activities related to accounts receivable
- Ensure compliance with internal controls and accounting policies
Must-Have Qualifications
- Hands-on experience using NetSuite for accounts receivable (required)
- 2+ years of experience in an Accounts Receivable or similar finance role
- Strong understanding of AR processes, collections, and cash application
- High attention to detail and strong organizational skills
- Ability to manage multiple accounts and deadlines simultaneously
- Clear and professional written and verbal communication skills
- Intermediate Excel skills (filters, VLOOKUP/XLOOKUP, pivot tables)
Nice-to-Have Qualifications
- Experience with high-volume or multi-channel AR (ecommerce, wholesale, marketplaces)
- Familiarity with payment portals, chargebacks, and deductions
- Experience working in a fast-paced or scaling company
- Knowledge of revenue recognition basics
- Experience with additional tools such as Shopify, Amazon, Walmart, or other marketplace platforms
- Prior exposure to month-end close or audit support
- Accounting coursework or degree (AA/BA)
What Success Looks Like
- Invoices are accurate and sent on time
- Aging stays healthy with minimal past-due balances
- Discrepancies are resolved quickly and professionally
- AR data in NetSuite is clean, accurate, and reliable
- Strong internal partnerships and positive customer relationships
