The Accounts Receivable Specialist is responsible for managing collections, maintaining accurate accounts receivable records, and resolving billing disputes that impact timely payments. This role requires strong communication skills, attention to detail, and the ability to collaborate across teams to ensure efficient resolution of client issues. Success in this position means meeting collection objectives, supporting audit requirements, and contributing to a culture of accountability and continuous improvement.
Key Responsibilities
Collections & Client Engagement
- Execute timely and consistent past-due collection activities, including client contact and follow-up.
- Record all client interactions in the system and respond promptly to inquiries via phone and email.
- Recommend accounts for doubtful reserves and third-party collections.
- Negotiate payment plans and facilitate settlements when necessary.
Dispute Resolution & Billing Support
- Partner with Sales, Billing, and clients to resolve discrepancies related to overpayments, short payments, or non-payments.
- Ensure timely application of billing adjustments for invoicing inaccuracies.
- Research and process customer refund requests and unapplied payments.
Operations & Reporting
- Perform account reconciliations and provide audit support as needed.
- Consistently meet deadlines and collection objectives.
- Maintain accurate documentation of collection activities and adjustments.
Collaboration & Continuous Improvement
- Develop and foster relationships with internal and external stakeholders.
- Promote teamwork by proactively communicating issues and solutions to peers and management.
- Contribute ideas for process improvements and efficiency gains.
Qualifications & Experience
- Degree in Accounting/Finance preferred.
- 35 years of B2B collections and finance/accounting experience.
- Experience in multi-currency accounting and high-volume invoice environments.
- Familiarity with financial systems such as Microsoft D365 Finance & Operations, Sales Hub, HighRadius Collection Cloud, and Power BI.
- Strong proficiency in Microsoft Excel (pivot tables, v-lookups) and other Office applications.
- Knowledge of credit card payment processing and Dunn & Bradstreet reporting preferred.
- Solid understanding of the Quote-to-Cash cycle.
