You contact customers via phone and email to determine reasons for overdue payments and support issue resolution, including account reconciliation.
You receive, allocate, sort, and file payments and correspondence, ensuring records are accurate and up to date.
You investigate and resolve customer issues and disputes to support balance collection.
You coordinate with the Sales team and internal stakeholders by providing information related to disputes.
You identify potential bad or doubtful debts, operational risks, or non-compliant activities within your customer portfolio and escalate appropriately.
You comply with Goodyear Credit Policy and all applicable company policies and procedures at all times.
What We're Looking For
You hold a Bachelor's degree in Accountancy or Finance (fresh graduates are welcome to apply).
You have 6 months to 1 year of experience in Billing & Claims within a B2B collections environment.
You have basic knowledge of SAP Accounts Receivable (AR).
You have basic knowledge of account reconciliation.
You have exposure to OTC/OTR processes (preferred).
You demonstrate proficiency in basic accounting principles, including debits and credits, accounting equations, adjustments, billing, credits, and claims processing.
You are amenable to working the day/mid/night shift.
