This role is based in Alabang office, requiring full-time in-office work, with hours from 8:00 AM to 5:00 PM CET
Responsibilities / Tasks
- Manages the daily billing processes for spare parts and service projects within NAM service.
- Responds to customer inquiries in a timely and professional manner on billing questions (email, phone, portal, etc.)
- Efficiently creates (within SAP or MS Axapta), audits, and transmits invoices via mail, email, or customer portals.
- Manages customer information and company information related to online portals and ERP customer account set up (billing addresses, terms, etc.)
- Interface with Customer Service Representation (CSRs) to correct and/or address any sales order related billing errors to ensure prompt payment to GEA upon delivery of the invoice.
- Communicates with customers on any billing related needs for their accounts.
- Works with other departments (Collections, Sales, Division, Region etc.) in a timely and professional manner.
- Balances open tasks with other staff support priorities within the team or department when known.
- Other service department tasks and assignments as directed by as assigned by department manager.
Your Profile / Qualifications
- Preferably an accounting or business degree or commensurate experience in inside sales billing support
- 3-5 years in a billing role (preferably business to business) supporting inside sales to demanding industrial customers.
- Able to provide business support to a multi-location team efficiently and accurately
- Computer literacy including knowledge of SAP, MS Axapta, CRM, MS Office, or ability to quickly learn business software application
- Ability to efficiently work with online customer payment portals and order management screens.
- Able to multi-task and work under pressure.
- Self-motivated and highly organized. Must be able to work independently and as part of a team.
- Open vacancy is on US Eastern Time work shift (8AM-5PM EST)
Did we spark your interest
Then please click apply above to access our guided application process.
