- Join a renowned global financial services firm
- Join a growing shared service center
About Our Client
The client is a renowned leader in the financial services industry growing their Finance Shared Service in the Philippines.
Job Description
- Strategic Process Leadership: Define the vision and priorities for dispute operations; align outcomes with cash flow, recovery, customer experience, and compliance.
- Continuous Improvement: Use process excellence tools to uncover bottlenecks, root causes, automation opportunities, and efficiency gains; oversee implementation and measure benefits.
- Governance & Reporting: Lead operational reviews with client SMEs, report performance insights, address risks, and ensure delivery commitments are met.
- Client & Escalation Management: Serve as the main point of contact for process SMEs, translating business needs, resolving escalations, and keeping operations aligned to expectations.
- SME Partnership: Bridge business requirements with service delivery capabilities and support the adoption of process changes.
- Financial Management: Analyze cost drivers such as dispute inflow, cycle time, rework, and touchless rates to identify cost-saving opportunities.
- Talent & Capability Development: Strengthen team capability through hiring input, training strategy, performance management, and succession planning.
- Risk & Compliance Oversight: Maintain strong controls, ensure audit readiness, and proactively manage risks and process dependencies.
The Successful Applicant
- Completed a Bachelor's degree in Finance, Accounting, or equivalent.
- At least 6 years of experience in accounts receivable disputes/deductions, OTC leadership, or finance operations with strategic oversight.
- Proven success in driving process performance, transformation, and optimization.
- At least 5 years of experience in people management and stakeholder management.
- Solid understanding of ERP and dispute management tools.
- Amenable to work fully onsite in BGC.
What's on Offer
- Join a renowned global financial services firm
- Join a growing shared service center
Contact:
Quote job ref: JN-032026-6959866
