Job Summary
KDCI Outsourcing is seeking an
Accounts Receivable Coordinator to manage end-to-end accounts receivable and cash collections activities in a high-volume, fast-growing environment. This role is responsible for ensuring timely customer collections, accurate application of receipts, and maintaining a clean and reliable AR ledger. The position plays a critical role in supporting cash flow management and works closely with Finance, Sales Operations, and Customer Success teams to ensure an efficient order-to-cash process.
The ideal candidate is highly detail-oriented, process-driven, and comfortable working across multiple systems, with a strong focus on collections discipline, accuracy, and follow-through.
Key ResponsibilitiesCash Collections
- Monitor aged receivables and follow up on overdue invoices in line with collections policies.
- Issue payment reminders, statements, and escalation notices according to agreed timelines.
- Engage with customers to resolve payment delays, disputes, and billing queries professionally.
- Support the setup and monitoring of approved payment plans when required.
- Maintain accurate records of collection activities and customer communications.
Accounts Receivable Management
- Apply customer payments accurately and in a timely manner, including remittance reconciliation.
- Investigate and resolve unapplied or misapplied payments.
- Process credit notes, refunds, and adjustments in accordance with internal controls.
- Maintain a clean and accurate AR ledger with minimal aged balances and reconciling items.
Reporting & Controls
- Prepare weekly AR ageing reports and collections status updates.
- Support DSO tracking and cash collection forecasting.
- Assist with month-end close activities, including AR reconciliations and supporting schedules.
- Ensure compliance with internal finance controls, documentation standards, and audit requirements.
Cross-Functional & Process Support
- Work closely with Sales Operations and Customer Success to resolve billing or contract-related issues impacting collections.
- Support continuous improvement initiatives, including process standardisation and automation across AR workflows.
- Adhere to documented AR procedures and contribute to ongoing process improvements.
Key Performance Measures (OKRs)
- Reduction in aged receivables (percentage of AR under 30 days).
- Improvement in Days Sales Outstanding (DSO).
- Accuracy and cleanliness of customer ledgers with minimal write-offs.
- On-time completion of month-end AR tasks and reconciliations.
- Compliance with internal finance controls and collections processes.
Job RequirementsTechnical Skills
- 2–4+ years of experience in Accounts Receivable and cash collections, ideally in a global environment.
- Strong understanding of invoicing, collections, credit control, and AR ledger management.
- Experience using accounting or ERP systems (e.g., NetSuite, Xero, SAP, Oracle, Intacct).
- Strong Excel skills, including lookups, pivot tables, and reconciliations.
- Experience working with CRM or ticketing systems (e.g., HubSpot, Salesforce, Zendesk).
Soft Skills
- Excellent written and verbal English communication skills.
- High attention to detail and accuracy in high-volume environments.
- Strong follow-up, time management, and organizational skills.
- Ability to work independently, meet deadlines, and follow structured processes.
- Customer-focused, professional, and respectful communication style.
Preferred Experience
- Experience in SaaS, subscription-based, logistics, or hardware-leasing businesses.
- Experience working in an offshore shared-services or BPO environment supporting global teams.
