Job Description
Join a High-Performance Culture That Drives Innovation and Excellence
At
Vertiv, we don't just hire talentwe
cultivate leaders who
drive innovation and
engage teams to push the limits of what's possible. As a global leader in
critical digital infrastructure, we are scaling up to meet the demands of
AI, data centers, and next-gen technologyand we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titlesit's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Brief Job Description
The collection specialist will manage day-to-day collection activities for his/her assigned portfolio, to achieve Collection targets, both in Cash and Past Due Reduction, and contribute to DSO performance target while adhering to Vertiv collection policy.
Job Responsibilities
Functional/Technical Expertise
- Daily monitor the customer accounts in your assigned portfolio to identify invoices that are overdue, and coming due invoices, and reach out to customers to ask them about these invoices.
- Timely and accurately submit all customer[1]specific documentation requirements to secure payment.
- Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer's AP team.
- Timely research all disputes/short[1]payments/credits brought to your attention by the cash application team or by the customer.
- Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team.
- Timely escalate the resolution of identified customer disputes for which you have not
achieved traction, by following up with the senior collector or leadership.
- Daily update each account/invoice status and collection efforts in the collection tool.
- Work cooperatively with cash application team to resolve/properly apply any unapplied cash.
- Participate in ad hoc projects and prepare ad hoc analysis as required.
Job Qualifications
- University studies
- 1-2 years in customer service environment and at least 1 year in Collections/Accounts Receivable
- Effective communication and interpersonal skills
- Must be assertive and confident.
- Must have positive attitude and focus on customer-service.
- Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure.
- Must have previously worked in AR or B2B Collections handling his/her own set of accounts (portfolios)
- Proven proficiency in use of MS Office Software Word, Excel, PowerPoint
- Willingness and ability to learn company's ERP system; prior experience with Oracle, SAP and GetPaid a plus.
- Ability to set priorities/initiatives to complete daily work.
- Ability to handle large volume of email communications and phone calls.
- Highly analytical and excellent problem-solving skills
- Keen attention to details
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
