Work Schedule: 3:00 AM - 12:00 PM (Mon - Fri)
Work Set-up: Hybrid after training
Location: McKinley Hill, Taguig
Essential Duties
- Action arrears portfolio with aged debtors of approximately 3
million
- Manage collections portfolio for accounts 30 days more than
120+ days
- Manage and send overdue (dunning) letters to customers, this
also includes the monitoring of and sending Final Demands and
Default Letters
- Prepare annexure A for legal accounts which includes printing off
of invoices and cancelling of Rental/Lease contract to respective
state.
- Manage high volume external and internal calls from customers
- Respond within 48 hours to all email and written correspondence
- To work with internal department to follow procedure to assist
with customer's accounts to resolve disputes
- Provide electronic copies of invoices to customers
- Prepare refunds for process
- Perform payment reconciliations on the contract
- Preparing and sending Statement of Account to customers
- Attend weekly team meetings
Qualifications
- Minimum 3 years experience working in an accounts receivable /
banking environment
- Excellent systems and process knowledge
- Excellent communications skills
- High level of accuracy and a strong work ethic
- Knowledge on Originator is an advantage but not necessary
- Intermediate MS Excel skills
- Excellent time management and prioritisation skills
- Ability to work independently and also as part of a wider team
