SUMMARY
The Accounts Receivable (AR) Collections Specialist is responsible for managing and collecting outstanding receivables from authorized dealer accounts across the United States. This role plays a critical part in optimizing working capital, reducing DSO, and minimizing bad debt risk in a fast-paced, private equity–backed wholesale distribution environment.
The ideal candidate combines strong customer relationship skills with disciplined credit control practices and a data-driven approach to collections performance.
JOB RESPONSIBILITIES
Accounts Receivable and Collections
- Proactively manage a portfolio of assigned dealer accounts to ensure timely payment of invoices.
- Conduct outbound collection calls and email follow-ups on past-due balances.
- Monitor aging reports daily and prioritize collection efforts based on risk and materiality.
- Resolve invoice disputes by coordinating with sales, customer service, shipping, and operations.
- Negotiate payment plans when appropriate while protecting company interests.
- Place accounts on credit hold in accordance with company policy and escalate high-risk accounts.
Credit and Risk Support
- Assist with credit reviews of new and existing dealer accounts.
- Monitor credit limits and payment trends and recommend adjustments as needed.
- Identify early warning signs of dealer distress and escalate to management.
- Support documentation and compliance with credit insurance (if applicable).
Reporting and Performance Metrics
- Maintain accurate AR aging and collection notes in the ERP system.
- Track and report key KPIs, including:
- Days Sales Outstanding (DSO)
- Aging bucket trends
- Past-due percentages
- Bad debt exposure
- Provide weekly updates to management on high-risk accounts.
Cross-Functional Collaboration
- Partner closely with Sales to balance growth objectives with disciplined credit control.
- Work with warehouse and logistics teams to resolve shipping discrepancies impacting payments.
- Support month-end close by reconciling the AR subledger and assisting with reserve analysis.
QUALIFICATIONS
- 2+ years of accounts receivable or commercial collections experience, preferably in wholesale distribution.
- Experience managing high-volume dealer or B2B accounts.
- Strong understanding of credit risk and aging analysis.
- Proficiency in ERP systems (e.g., SAP Business One, Microsoft Dynamics GP).
- Advanced Excel skills (pivot tables, aging analysis, reporting).
- Excellent verbal and written communication skills.
Preferred
- Experience in building materials, flooring, tile, or related wholesale industries.
- Experience in a private equity–backed or high-growth environment.
- Experience with Microsoft Dynamics GP Version 18 (Great Plains 2021).
- Knowledge of lien rights, NTOs (Notice to Owner), or construction-related payment structures is a plus.
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
