Accounts Receivable Analyst

Benefits:

• Day 1 HMO benefits w/ 3 FREE Dependents
• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.
• SL is convertible into CASH
• 15% Night Differential

Requirements

i. Minimum 1 yr Accounts Receivable experience (B2B)

ii. Total of 2 years BPO experience (Advantage only)

iii. Must have Accounts reconciliation experience

iv. Must be amenable for pure work onsite & Night Shift

v. good communication Skills

JOB DESCRIPTION

The role of Cash Collector covers all aspects of collections activity including:

Cash Collection

Account Management

Customer Relations

Recovery Endorsement

Credit Application

Relationship building with North American Customers and Internal teams

MAJOR RESPONSIBILITIES

Key Role Tasks and Activities:

Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs

Accountability for debt and cash targets achievement on a quarterly/monthly basis

Full compliance with all account policies and procedures

Written / oral communication on open balances and reconciliation of accounts for portfolio

Correct application of credit invoices on accounts

Timely and correct dunning process and handover of insolvent customers/ customers unwilling to pay to Recovery

Implementation of service stops/ remove stops according to process

Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer

Coordination with internal customers specifically Sales, Banking, Dispute Resolution, and Customer Care

Weekly top account status reporting

Receive inbound calls from customers calling back about their accounts

Process payment over the phone

Contact customer to inquire remittance information as required by banking team

Background, skills, experience and qualifications

• Fluent in English, both written & verbal
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• Excellent interpersonal
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in an fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment