Accounts Payable Specialist

About the Role

We are seeking highly detail-oriented and analytical Billing Operations Analysts to support end-to-end billing processes for international data center and IT services accounts. This role ensures accurate financial processing, timely billing completion, and efficient coordination with global stakeholders.

The ideal candidate is comfortable working with ERP systems, handling financial workflows, and ensuring every transaction is processed with accuracy, speed, and compliance

Key Responsibilities:

Billing & Invoicing Operations

Process sales invoice posting, purchase invoices, and rebilling for multiple clients.

Prepare, validate, and submit invoices across various billing categories, including:

• Colocation billing (adding cabinets, recurring fees)
• Excess power computations
• Contract-based services and ad-hoc charges

Upload Microsoft-related invoices and ensure system compliance.

Credit Memo & Adjustments

Create and submit credit memos based on ticket requests.

Validate adjustment requests and ensure proper documentation and approval routing (including TIA Credit Memo Approval workflows).

Payment & Cash Application

Process pre-payments, apply payments to customer accounts, and reconcile outstanding balances.

Support both KAM Concur Cash Apply and TIA Cash Apply processes.

ERP & Financial System Transactions

Use Microsoft Dynamics Navision, SAP Concur, and other ERP tools for:

• Invoice posting
• PO creation
• Pre-payment application
• Customer record updates

Maintain data accuracy, audit trails, and compliance across all financial entries.

Customer & Account Setup

Handle Customer Registration for New Customers including account creation, validation, and system entry.

Billing Ticket Management & Email Support

Manage and resolve billing-related tickets with accuracy and within SLA.

Provide professional email support to internal teams and external stakeholders.

Track aging tickets and follow through until closure.

Cross-functional Coordination

Collaborate with Operations, Finance, and Global Billing Teams to ensure timely billing cycles.

Communicate issues requiring approval, clarification, or exception handling.

Education & Experience:

• Bachelor's degree in Accounting, Finance, Business, or related field.
• 2–4 years of billing, finance, or accounting operations experience (BPO or Shared Services preferred).
• Experience with ERP systems such as Microsoft Dynamics Navision, SAP Concur, or similar.
• Intermediate Excel (VLOOKUP/XLOOKUP, Pivot Tables, Data Validation).
• Familiarity with billing workflows: invoicing, PO creation, adjustments, rebilling, cash application
• High attention to detail and accuracy
• Strong analytical and problem-solving skills
• Ability to identify discrepancies and perform first-level investigation