Job Description
About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
Key Responsibilities2. Weekly Payment Processing & Automation3. Customer Support & Account Management4. Account Reconciliation & Record Keeping5. Administrative Support
- Direct Debit & Payment Management
- Review Direct Debit emails each morning to identify failed or dishonoured payments.
- Check the bank portal daily for failed direct debits and reconcile discrepancies.
- Contact customers promptly regarding failed payments, requesting immediate settlement or arranging future debit schedules.
- Communicate with customers via email and phone to negotiate payment plans and confirm agreed arrangements.
- Provide customers with online payment links or company bank account details to facilitate payments.
- Issue Breach Notices and Termination Emails in accordance with company policy and contractual requirements.
- Update payment records through automated processes every Tuesday.
- Export and reconcile Excel payment reports from both the bank and the direct debit portal.
- Ensure all payment data is accurately uploaded, matched, and reflected in the internal system.
- Provide customers with secure online payment links to facilitate immediate payments.
- Send company bank account details to customers when manual transfers are required, ensuring accuracy and clear instructions.
- Assist customers requesting payout figures to finalise their vehicle payout.
- Prepare and send Excel-based payout calculations, ensuring accuracy and clarity.
- Respond to customer enquiries regarding payment obligations, account status, and contract terms.
- Maintain professional, customerfocused communication while upholding company policies and compliance requirements.
- Manually allocate payments in the system, ensuring accurate notes and audit trails.
- Identify and correct account errors, updating customer payment statements as required.
- Report any irregularities, system issues, or customer disputes to management.
- Maintain accurate financial records in line with internal procedures and audit requirements.
- Assist the operations team with general administrative tasks.
- Support document preparation, email correspondence, and internal workflow processes.
- Ensure all customer interactions, payment arrangements, and notices are documented in the system.
Work Location
- Home-based
- Should have strong internet connection (minimum of 20 mbps)
- Should have own Laptop/PC (minimum of i5 8GB RAM)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
