About the Role
HGS is looking for a detaildriven Account Reconciliation Specialist to support our finance and travel operations. This role is responsible for ensuring accuracy across multiple financial accounts, resolving discrepancies, managing commissions, and supporting receivables and reporting activities. The ideal candidate has strong reconciliation experience and handson knowledge of TRAMS and ARC.
Key Responsibilities
Account Reconciliation
- Reconcile daily, weekly, and monthly statements, including credit cards and general ledger accounts
- Reconcile credit card transactions to ensure all customer funds are collected
- Reconcile FBO accounts to confirm all expenses are withdrawn and paid to employees or vendors
- Reconcile Expedia statements to ensure accurate customer collections
- Reconcile clearing accounts to validate payments made versus funds received
Discrepancy Resolution
- Investigate, document, and resolve discrepancies, errors, and unauthorized transactions
Hotel & Airline Commission Management
- Contact hotels to confirm booking status and ensure records are updated
- Post hotel commissions in TRAMS as payments are received
- Complete ARC Airline Reporting reconciliation against TRAMS Back Office
- Add missing airline tickets in TRAMS to maintain data accuracy
- Crosscheck airline contracts and rate codes to ensure all commissions are claimed
- Research, validate, and resolve Debit Memo statuses (dispute or payment as required)
Accounts Receivable & Cash Application
- Apply cash receipts accurately and timely
- Bill customers and run usage reports
- Assist with customer collection efforts
- Email receipts to customers for both Travel and Subscription services
Reporting & Accounting Support
- Prepare financial and operational reports for management and/or regulatory purposes
- Create and post adjusting, correcting, and closing journal entries
- Provide Accounts Payable support as needed
Qualifications & Requirements
- Proven experience in account reconciliation, AR, or accounting operations
- TRAMS and ARC experience is required
- Strong understanding of travel industry accounting and commission processes
- High attention to detail with strong analytical and problemsolving skills
- Ability to manage multiple reconciliations and meet deadlines
- Strong communication skills for internal and external coordination
Why Join HGS
- Be part of a global organization with strong growth opportunities
- Work in a collaborative, processdriven environment
- Exposure to travel, finance, and operational accounting functions
