Job Title: Accounting Delivery Head
Department: Finance and Accounting Operations
Location: Alabang, Muntinlupa City
Work Setup: Hybrid
Reports To: VP / Head of Global Finance Operations / CFO
Direct Reports: Delivery Leads / Managers (RTR, OTC, PTP, FP&A, Compliance)
POSITION SUMMARY
The Accounting Delivery Head is responsible for managing and leading end-to-end finance and accounting service delivery across one or multiple regions or business units. This role ensures accurate and timely delivery of accounting servicesincluding Record-to-Report (RTR), Procure-to-Pay (PTP), Order-to-Cash (OTC), Fixed Assets, Intercompany, Compliance, and Financial Reportingin alignment with SLAs, KPIs, and global standards.
The position plays a critical leadership role in managing large shared services/GBS teams, driving process excellence, improving automation and efficiencies, ensuring strong internal controls, and acting as a strategic partner to senior finance leaders across the company.
KEY RESPONSIBILITIES
Service Delivery & Operations Management
- Lead the delivery of all accounting processes (RTR, PTP, OTC, Intercompany, Fixed Assets, Payroll Accounting, Financial Reporting).
- Ensure timely month-end, quarter-end, and year-end closing in accordance with IFRS/GAAP and company policies.
- Establish governance over SLAs, KPIs, workload capacity, and performance dashboards.
- Drive consistent adherence to accounting standards, audit requirements, and internal controls.
Leadership & People Management
- Manage and develop Delivery Managers / Process Leads across multiple accounting towers.
- Build a high-performing finance operations team; oversee hiring, capability development, succession planning, and performance management.
- Create a culture of accountability, continuous improvement, and customer-focus.
Stakeholder Partnership & Relationship Management
- Serve as the primary point of contact for business finance leaders (Controllers, FP&A, Tax, Treasury).
- Run regular governance meetings with regional/country finance stakeholders to review performance, risks, and improvement plans.
- Manage client/business satisfaction and escalate risks with mitigation plans.
Finance Transformation, Automation & Continuous Improvement
- Drive automation initiatives to improve productivity (ERP improvements, RPA, workflow digitization).
- Implement standardization and harmonization of processes across geographies.
- Lead projects that reduce manual work, enhance controls, and improve process maturity.
Internal Controls, Audit & Compliance
- Ensure SOX/ICFR compliance and strong internal controls environment.
- Coordinate with Internal Audit / External Audit and lead remediation actions.
- Ensure compliance with statutory, tax, and regulatory reporting as required.
QUALIFICATIONS
Required:
- Bachelor's degree in Accounting, Finance, or related course.
- CPA preferred (or equivalent certification).
- 12+ years of progressive F&A experience, with at least 5 years in leadership within shared services/GBS or large-scale operations.
- Strong understanding of end-to-end finance processes (RTR, PTP, OTC).
- Experience managing senior stakeholders (Controllers, CFO, BU Finance Heads).
- Successful delivery of transformation or automation initiatives.
Preferred:
- Experience in multinational/global shared services environment.
- SAP, Oracle, Workday, or other ERP system experience.
- Six Sigma / Lean / Project Management certification is an advantage.
CORE COMPETENCIES
- Strategic leadership and business partnering
- Deep understanding of finance operations and service delivery
- Strong problem-solving and analytical skills
- Excellent communication and executive presence
- Change management and transformation mindset
KEY SUCCESS METRICS
- SLA/KPI achievement (close calendar timelines, DSO/DPO, accuracy)
- Finance process standardization and automation improvements
- Customer satisfaction / stakeholder NPS scores
- Internal and external audit results
- Talent retention and engagement scores
WHY THIS ROLE IS CRITICAL
The Accounting Delivery Head enables the organization to scale efficiently by ensuring that accounting operations are standardized, controlled, cost-efficient, and high-performing across markets and business units.
